Frequently Asked Questions
- Q. How do I speak to someone?
A. Phone Chantale on 0431 248 847 or Gordon 0401 726 598. If we are unavailable we promise to contact you as soon as possible. If you are speaking on our Mailbox please speak slowly and precisely when leaving a contact number.
- Q. Do you offer discounts for teams?
A. Yes, we offer discounts for teams. Send us an email (email@example.com) or phone directly to discuss your individual wishes and needs.
- Q. Do you ship internationally?
A. Yes we do. We have delivery prices for all countries which will be calculated at checkout depending on weight and size.
- Q. What are your shipping costs and delivery times?
- A. Australia: Free delivery on all orders over $80.00. All other orders will have a standard rate of $8.00.
- B. Rest of the world: Delivery prices will be calculated at checkout depending on weight and size.
- All orders will be processed with 24 hours.
- Saturday, Sunday and State Holidays do not count as shipping days.
- Q. What is your Returns Policy?
- A. Item(s) need to be returned within 14 days of purchase.
- The item(s) is in resalable condition (i.e. the original tags and labels are still attached, the item is in it's original packaging (if any), and the item is unworn, unused and as sold).
- The item is not a custom made product.
- Q. What is the Returns Process?
A. If you have changed your mind about your purchase or have ordered the incorrect size/specifications, your item must be freighted back to GLF Online at your expense.
If your purchased item is defective or has been sent incorrectly, we will organise a return pick-up at our expense.
Send an email to firstname.lastname@example.org stating the reason for the return and whether you would like a refund, an exchange or a credit. We will then reply to your return request with further instruction as soon as possible.
Refund does not include original outgoing shipping cost.
GLF Online reserve the right to charge an $8.00 administration charge in exceptional return circumstances.
Clearance or Final Sale items may not be returned.
Receiving a Refund
Your refund will either be credited to the original purchasers credit card or PayPal account.
Please note card refunds may take up to 5 business days for your bank to complete, depending their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.