GLFonline Refund Policy
Our policy lasts 14 days. The item(s) need to be returned within 14 days, if 14 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same resaleable condition that you received it (i.e. the original tags and labels still attached, the item is in its original packaging (if any), and the item is unworn. The item is not a custom made product.
Additional non-returnable items:
- Gift cards
- The item is not a custom made product
To complete your return, we require an order number or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
- Any item returned to an incorrect address.
If you have changed your mind about your purchase or have ordered the incorrect size/specification, your item must be freighted back to GLF at your expense. If your item is defective or has been sent incorrectly we will organise a return pick-up at our expense. Send an email to: firstname.lastname@example.org stating the reason for the return and whether you would like a refund, an exchange or a credit, we will then reply to your return request with further instructions as soon as possible. Refund does not include original outgoing shipping costs. GLF reserve the right to charge an \$8.00 administration charge in exceptional return circumstances. Clearance or Final Sale items may not be returned
Refunds (faulty goods, if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this may take up to 5 days for your bank to complete.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same or similar item, send us an email at firstname.lastname@example.org and send your item to: Shop 2 Royal Bayside, 2 Horton Street, Port Macquarie, NSW, 2444, Australia.
All returns should be sent to: GLF, Shop 2 Royal Bayside, 2 Horton Street, Port Macquarie, NSW, 2444, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.